Support/Goals/2012Q2

High-level 2012 goals

Retain users

Improve our products

Meta goal: Grow our community

[DROPPED] Implementation of the various parts of the UX redesign [KT] Plan
[DONE] Improvements to the search results page, based on Susan's and Matt's suggestions [KT , ML]
[DONE] Be ready for the Apps Marketplace consumer launch [IG, TD]
[DONE] Make recommended content changes [MV]
[DONE] Implement new task-based landing pages [ML]
[DONE] Provide better tools to contributors to answer questions more effectively [KT] Plan
[DONE] Provide better feedback to contributors about the effect of their contributions [KT] Plan
[carry-over][DONE] Update all Mobile support documentation for NativeUI [ML/RA] Plan

[MISSED] Implement Google Analytics across Mozilla Domains [IG] (Blocked on Legal)
[MISSED] Phase II of the Input/Twitter Clustering tools [IG]
Build a roadmap for Input [CW]
[DONE] Ramp up weekly android market reporting for nativeUI [ML]
[MISSED] Add screencasts to the SUMO report (no sumo report this quarter) [MV]
[DONE] Onramp new Analytics hire [CW]

[DROPPED] Create a latest issues documentation team [MV, CW] plan
[MISSED] Redesign and optimize all contributor recruitment channels [RA, MA, TD] Plan
[DONE] Design and implement a community health monitoring system and the strategy for acting based on the data [RA, MA, CW] Plan
[DONE] SUMO Knowledge Base Technical Writing Program [RA, MV] Plan
[DROPPED] Implement the ReMo/Stewards plan. [RA] Plan
Diminish the attrition rate, community communication strategy [all]
[DONE] Create a plan for retaining new contributors and converting them into regular ones[MA] Plan
[MISSED] Develop program to increase activity/participation in the community (not enough replies) [MA] Plan
[DONE] Increase presence on social media channels (Facebook) [MA] Plan
[stretch]: Build a community for Firefox feedback gathering [CW]
[DONE] Develop program to build and energize our community around the first NativeUI release [ML/MA] Plan