Support/Live Chat/User Stories

How users and our community use Live Chat

In designing our new Live Chat interface ideas, we've considered examples of our most important use cases.

• User stories of end users asking various types of questions
• User story of Felix, a new chat contributor
• User story of Abby, a seasoned chat contributor
• User story of John, a room monitor who does 50 chats at a time

How we use Live Chat

• Provide insights to improve SUMO and Firefox
• Respond to users who need personal help, such as those with new issues or who can't follow a documented solution
• Provide a collaboration opportunity for our community