Thunderbird/StatusMeetings/2011-05-17/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 289/379 = 76% (1 week ago:75%) (not sure why it's up!)
2. Top 5 active (getactive.rb)
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/transaction_failed_cannot_send_message_due_to_possible_abuse
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/how_can_i_have_my_sent_messages_in_threads_as_in_gmail
   • 7,http://getsatisfaction.com/mozilla_messaging/topics/mysterious_crash
   • 6,http://getsatisfaction.com/mozilla_messaging/topics/intermittent_problem_with_outgoing_mail_since_upgrading_to_3_1_4
   • 6,http://getsatisfaction.com/mozilla_messaging/topics/imap_will_not_save_sent_emails_with_larger_attachments_to_server_sent_folder
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 106 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);12 rsx11m of USA (v); 21 chris ramsden aka xenos (v); 4 abrath66 (v) ; 11 david_2372584 (v) (gethappykludged.rb)
4. new contributors: welcome to david_2372584 ! - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 29/7, Tue 36/2, Wed 48/5, Thu 51/8, Fri 99/1, Sat 62/9, Sun 50/2 (getNumCreatedNumResolved.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic