Thunderbird/StatusMeetings/2011-06-14/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 489/667 = 73% (1 week ago:72%) (not sure why it's up!)
2. Top 5 active (getactive-m.rb)
   • 32,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_freezes_and_crashes_multiple_times_within_30_days
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/peers_certificate_has_been_revoked-14h0mo
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing_on_a_new_macbook_pro
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/miramar_alpha_3_feedback_topic
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/how_do_i_change_the_password_for_thunderbird_e_mail_not_the_master_password
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 111 matt_678579 of Australia (v); 82 Wayne Mery of USA (v);5 rsx11m of USA (v); 82 chris ramsden aka xenos (v); 22 elcameleon1 (v); 26 rob_1864031 (v); 18 rtanglao (gethappykludged-m.rb)
4. new contributors: none this week, always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 112/3, Tue 115/3, Wed 102/8, Thu 106/6, Fri 91/6, Sat 85/6, Sun 71/11(getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic