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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 494/686 = 72% (1 week ago:72%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 117 matt_678579 of Australia (v); 72 Wayne Mery of USA (v);125 christ1 of USA (v); 47 bernd_s (v); 5 oeekker (v); 43 finitarry (v); 22 rsx11m (v) ; 221 sfhowes (v); 180 chrisramsden (v); 102 christ1 (v); 77 bernd_s (v);13 tanstaafl (v); 12 rtanglao; gethappykludged-m.rb)
  4. new contributors: NONE this week; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 252/7, Tue 213/5, Wed 207/8, Thu 205/6, Fri 192/3, Sat 150/19, Sun 119/6 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

10-16October2011-GS-stats-2011-10-17 1626.png