Thunderbird/StatusMeetings/2011-10-18/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 494/686 = 72% (1 week ago:72%)
2. Top 5 active (getactive-m.rb)
   • 18,http://getsatisfaction.com/mozilla_messaging/topics/new_to_thunderbird_and_cant_send_pic
   • 17,http://getsatisfaction.com/mozilla_messaging/topics/icloud
   • 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_ribbon_menu_wanted
   • 14,http://getsatisfaction.com/mozilla_messaging/topics/tb_6_0_1_memory_fragmentation
   • 12,http://getsatisfaction.com/mozilla_messaging/topics/archived_folder_locked
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 117 matt_678579 of Australia (v); 72 Wayne Mery of USA (v);125 christ1 of USA (v); 47 bernd_s (v); 5 oeekker (v); 43 finitarry (v); 22 rsx11m (v) ; 221 sfhowes (v); 180 chrisramsden (v); 102 christ1 (v); 77 bernd_s (v);13 tanstaafl (v); 12 rtanglao; gethappykludged-m.rb)
4. new contributors: NONE this week; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 252/7, Tue 213/5, Wed 207/8, Thu 205/6, Fri 192/3, Sat 150/19, Sun 119/6 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic