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Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 306/430 = 71% (2 weeks ago:72%)
  2. Top 5 active (getactive-m.rb)
  3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 141 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);98 christ1 of USA (v); 100 sfhowes (v); 132 chrisramsden (v); 38 bernd_s (v); 54 san_2972983 (v); 23 elcameleon1 (v) ; 81 wayne_mery (v); 89 pat_guano (v); 67 anje_yelf (v); 19 xenos_2754850 (v); 10 squib (v); 17,jonathan_protzenko; 9 ssitter (v) gethappykludged-m.rb)
  4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT OR #gsfn nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 196/10, Tue 197/5, Wed 217/16, Thu 216/14, Fri 186/11, Sat 152/12, Sun 136/2 (getNumCreatedNumResolved-m.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT
  2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT

GS Stats Graphic

Thunderbird-GetSatisfaction-2-8Jan2012-2012-01-09 1617.png