Thunderbird/StatusMeetings/2012-01-10/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 306/430 = 71% (2 weeks ago:72%)
2. Top 5 active (getactive-m.rb)
   • 16,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_9_0_1_an_error_occurred_while_sending_mail_the_mail_server_responded_from_address_not_verified
   • 13,http://getsatisfaction.com/mozilla_messaging/topics/give_me_back_t_bird_3_x
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/non_response-671tk
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/auto_signature_setup_issues
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_crashing_a_quota_full
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 141 matt_678579 of Australia (v); 76 Wayne Mery of USA (v);98 christ1 of USA (v); 100 sfhowes (v); 132 chrisramsden (v); 38 bernd_s (v); 54 san_2972983 (v); 23 elcameleon1 (v) ; 81 wayne_mery (v); 89 pat_guano (v); 67 anje_yelf (v); 19 xenos_2754850 (v); 10 squib (v); 17,jonathan_protzenko; 9 ssitter (v) gethappykludged-m.rb)
4. new contributors: none; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 196/10, Tue 197/5, Wed 217/16, Thu 216/14, Fri 186/11, Sat 152/12, Sun 136/2 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic