Thunderbird/StatusMeetings/2012-06-19/SupportAppendix

Get Satisfaction Detailed Report

(see stats graphic section)

1. sadness = 513/681 = 75% (1 week ago:71%)
2. Top 5 active (getactive-m.rb)
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/need_to_move_message_folders_after_pc_recovery
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/no_manual_really_manual_option_to_setup_the_email_account_and_server
   • 11,http://getsatisfaction.com/mozilla_messaging/topics/cannot_setup_emails_on_just_one_account_how_can_i_delete_and_start_again
   • 10,http://getsatisfaction.com/mozilla_messaging/topics/e_mail_disappearing_from_thunderbird_inbox
   • 9,http://getsatisfaction.com/mozilla_messaging/topics/historic_emails_missing_from_main_inbox
3. contributors (v=volunteer contributor, thanks to all our volunteers!) - 123,sfhowes (v);81,stan_647060 (v);79,chrisramsden (v);74,san_2972983 (v);69,wayne_mery (v);68,matt_678579 (v);31,christ1 (v);31,bernd_s (v);17,rsx11m (v);11,anje_yelf (v);10,rtanglao; 10,elcameleon1 (v);(gethappykludged-m.rb)
4. new contributors: none, welcome!; always looking for new contributors, questions or problems? email rtanglao AT mozilla.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
5. new / closed topics Monday-Sunday: Mon 211/4, Tue 211/5, Wed 188/5, Thu 195/6, Fri 174/16, Sat 128/6, Sun 120/7 (getNumCreatedNumResolved-m.rb)

20% projects

1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard (also documented on the GS Dashboard Feature Page) email rtanglao AT mozilla.com
2. mongoUpdateSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird support data retrieved via the Get Satisfaction APIin mongodb & generate metrics and reports. Got mongodb or data visualization skills? want to help? email rtanglao AT mozilla.com

GS Stats Graphic