Firefox/Input: Difference between revisions

Revision as of 14:43, 2 October 2014

The purpose of Firefox Input is to collect actionable feedback from our user base across each channel of our software development process. The application collects feedback and offers a set of analysis methods for looking at the resulting data.

Team

Product Manager: Matt Grimes (:Matt_G)
Project Manager, architect, dev, QA, deployer: Will Kahn-Greene (:willkg), Ricky Rosario (:r1cky)
Dev (Product-embedded Input feedback forms): Firefox for Android: :margaret, Firefox OS: Larissa Co, Firefox Desktop: Gregg Lind

Input development happens on IRC in #input on irc.mozilla.org

Project details

code: https://github.com/mozilla/fjord
code docs: https://fjord.readthedocs.org/
public mailing list: https://mail.mozilla.org/listinfo/input-dev
IRC: #input on irc.mozilla.org
sprints: https://sumo-ernest.herokuapp.com/project/input
bugs: bugs are in the Input product. Create a new bug

Interested in contributing to Input? Get Involved!

Mission

Goals

Become the primary feedback mechanism for Mozilla products.
Find solutions to specified user feedback needs to make Mozilla's products better.
Promote the benefits of an open feedback system.

How we want to get to those goals:

Provide low-bar submission methods for defined needs from user feedback.
Experiment with our data to find new ways to visualize and propagate data (deal with scale inherently).
Construct methods to use Input as a feedback loop for QA, localization and marketing.

Principles

Feedback sent to Mozilla should be constructive, direct and actionable.
Feedback should allow drivers to make decisions that deliver a better value proposition to our users.
Submissions should take no more than 5 steps to submit.
Feedback should be fun to write!
Collecting and using feedback should be in accordance with Mozilla's privacy policies.

Search syntax

See Firefox/Input/Search syntax.

Feedback URLs

See Firefox/Input/Feedback urls.

Projects

Projects in the planning stage

2014q4: Support aboutsupport
2014q4: OMG SPAM AND ABUSE!
2014q4: Infrastructure for supporting contributors
2014q4: Feedback form overhaul
2014q4: Thank you page overhaul
Product Dashboards
Input Site Style Overhaul

In progress projects

On-hold projects

2014q3: Heartbeat -- Initial support created. Waiting on results from prototype to proceed.

Completed projects

2014q3: Reduce Contributor Pain v1

@@ Line 54: / Line 54: @@
 === Projects in the planning stage ===
+* 2014q4: [[Firefox/Input/Support aboutsupport|Support aboutsupport]]
 * 2014q4: OMG SPAM AND ABUSE!
 * 2014q4: Infrastructure for supporting contributors