Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests

General process for moving support requests from Bugzilla to GS

1. QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]"
2. If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics:
   • Cannot send email
   • Cannot receive email
   • Cannot update Thunderbird
   • Firefox deosn't launch when link clicked in Thunderbird
3. QA closes the bug with a comment using the boilerplate in the next section

Boilerplate for moving a bug to GS

Hi X:

Thanks for taking the time to file a bug report. Unfortunately this is 
not a bug but a support request and bugzilla isn't the place to file 
support requests.
The place we recommend for Thunderbird support is : 
http://getsatisfaction.com/mozilla_messaging

In particular, this Get Satisfaction topic: 
<insert relevant link here>

has information to your support request. Please join Get Satisfaction 
and reply on this topic. We are now going to close this bugzilla bug.

Cheers
....Roland (or whoever) on behalf of the Thunderbird Bugzilla and Support Community