Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests: Difference between revisions
< Thunderbird | Support | GetSatisfaction
Jump to navigation
Jump to search
No edit summary |
|||
| (8 intermediate revisions by the same user not shown) | |||
| Line 2: | Line 2: | ||
# QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | # QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | ||
# If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics: | # If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics: | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/smtp_error | #* [http://getsatisfaction.com/mozilla_messaging/topics/smtp_error Cannot send email] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/cant_receive_mail_from_main_thunderbird_page | #* [http://getsatisfaction.com/mozilla_messaging/topics/cant_receive_mail_from_main_thunderbird_page Cannot receive email] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_auto_updates_breaks_thunderbird | #* [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_auto_updates_breaks_thunderbird Cannot update Thunderbird] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/firefox_does_not_launch_when_a_http_link_is_clicked_in_thunderbird | #* [http://getsatisfaction.com/mozilla_messaging/topics/firefox_does_not_launch_when_a_http_link_is_clicked_in_thunderbird Firefox doesn't launch when link clicked in Thunderbird] | ||
# QA closes the bug with a comment using the boilerplate in the next section | # QA closes the bug with a comment using the boilerplate in the next section | ||
== Boilerplate for moving a bug to GS == | == Boilerplate for moving a bug to GS == | ||
<pre> | <pre> | ||
| Line 18: | Line 16: | ||
not a bug but a support request and bugzilla isn't the place to file | not a bug but a support request and bugzilla isn't the place to file | ||
support requests. | support requests. | ||
The place we recommend for Thunderbird support is : | |||
The place we recommend for Thunderbird support is: | |||
http://getsatisfaction.com/mozilla_messaging | http://getsatisfaction.com/mozilla_messaging | ||
In particular, | In particular, these Get Satisfaction topic(s): | ||
<insert relevant link here> | <insert relevant link(s) here> | ||
have information pertinent to your support request. Please join us at Get | |||
and reply on | Satisfaction and reply on these topics or feel free to start a | ||
new support topic. QA: please close this bugzilla bug. | |||
Cheers | Cheers | ||
Latest revision as of 19:19, 31 August 2009
General process for moving support requests from Bugzilla to GS
- QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]"
- If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics:
- QA closes the bug with a comment using the boilerplate in the next section
Boilerplate for moving a bug to GS
Hi X: Thanks for taking the time to file a bug report. Unfortunately this is not a bug but a support request and bugzilla isn't the place to file support requests. The place we recommend for Thunderbird support is: http://getsatisfaction.com/mozilla_messaging In particular, these Get Satisfaction topic(s): <insert relevant link(s) here> have information pertinent to your support request. Please join us at Get Satisfaction and reply on these topics or feel free to start a new support topic. QA: please close this bugzilla bug. Cheers ....Roland (or whoever) on behalf of the Thunderbird Bugzilla and Support Community