Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests: Difference between revisions
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# QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | # QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]" | ||
# If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics: | # If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics: | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/smtp_error | #* [http://getsatisfaction.com/mozilla_messaging/topics/smtp_error Cannot send email] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/cant_receive_mail_from_main_thunderbird_page | #* [http://getsatisfaction.com/mozilla_messaging/topics/cant_receive_mail_from_main_thunderbird_page Cannot receive email] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_auto_updates_breaks_thunderbird | #* [http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_auto_updates_breaks_thunderbird Cannot update Thunderbird] | ||
#* [http://getsatisfaction.com/mozilla_messaging/topics/firefox_does_not_launch_when_a_http_link_is_clicked_in_thunderbird | #* [http://getsatisfaction.com/mozilla_messaging/topics/firefox_does_not_launch_when_a_http_link_is_clicked_in_thunderbird Firefox doesn't launch when link clicked in Thunderbird] | ||
# QA closes the bug with a comment using the boilerplate in the next section | # QA closes the bug with a comment using the boilerplate in the next section | ||
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<insert relevant link(s) here> | <insert relevant link(s) here> | ||
have information pertinent to your support request. Please join us at Get Satisfaction and reply on these topics or feel free to start a new support topic. QA: please close this bugzilla bug. | have information pertinent to your support request. Please join us at Get | ||
Satisfaction and reply on these topics or feel free to start a | |||
new support topic. QA: please close this bugzilla bug. | |||
Cheers | Cheers | ||
Latest revision as of 19:19, 31 August 2009
General process for moving support requests from Bugzilla to GS
- QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]"
- If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics:
- QA closes the bug with a comment using the boilerplate in the next section
Boilerplate for moving a bug to GS
Hi X: Thanks for taking the time to file a bug report. Unfortunately this is not a bug but a support request and bugzilla isn't the place to file support requests. The place we recommend for Thunderbird support is: http://getsatisfaction.com/mozilla_messaging In particular, these Get Satisfaction topic(s): <insert relevant link(s) here> have information pertinent to your support request. Please join us at Get Satisfaction and reply on these topics or feel free to start a new support topic. QA: please close this bugzilla bug. Cheers ....Roland (or whoever) on behalf of the Thunderbird Bugzilla and Support Community