Thunderbird/Support/GetSatisfaction/ExampleSupportTopic: Difference between revisions

Revision as of 15:08, 20 October 2009

PLEASE EDIT AND SUBSTITUTE your DETAILS below

Title - Cannot Send email

Email configuration and provider -

What I did:

What Happened:

What I expected:

@@ Line 1: / Line 1: @@
 '''PLEASE EDIT AND SUBSTITUTE your DETAILS below'''
-'''Title''' - Thunderbird won't always open.
+'''Title''' - Cannot Send email
 ''Email configuration and provider'' -
-# Mail Service Provider:    Optusnet - Port 110 (default)
+# Mail Service Provider: GMAIL
-'
+# Mail Protocol: IMAP
-# Mail Protocol:   POP
+# Thunderbird Version: 2.0.0.23
-# Thunderbird Version:   2.0.0.23
+# Operating System - Windows XP
-# Operating System -   Windows XP
+# SMTP Service Provider for outgoing email: Comcast
-# SMTP Service Provider for outgoing email:   Mail.optusnet.com.au
+# Add-ons/Extensions: Mail Tweak extension nothing else
-# Add-ons/Extensions:  Nothing else as they won't install.
 ''What I did:''
-# I clicked on Thunderbird icon ( toolbar )Showed hourglass only
+# I created an email with text blah blah
-# Thunderbird will not open
+# I clicked SEND
 ''What Happened:''
-# Click start - went into add/remove programs. deleted Thunderbird and then reinstalled.Once this is done no other problems at all whilst Thunderbird is running
+# Email was not SENT, error message was "wonderful Thunderbird email message"
 ''What I expected:''
-# Just to be able to open on demand. That I have supplied you with sufficient information.
+# Email to be sent
- Thankyou