Thunderbird/Support/GetSatisfaction/ExampleSupportTopic: Difference between revisions

Revision as of 15:16, 20 October 2009

The following is an EXAMPLE. Do NOT edit this wiki page! Instead please COPY this wiki page i.e. COPY the contents of https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/ExampleSupportTopic and then PASTE at http://getsatisfaction.com/mozilla_messaging/topics/new under "Want help with something? Let's get you an answer. ", and edit in Get Satisfaction with your particular problem details.

Title - Cannot Send email

Email configuration and provider -

What I did:

What Happened:

you did this e.g. Email was not SENT, error message was "wonderful Thunderbird email message"

What I expected:

@@ Line 4: / Line 4: @@
 ''Email configuration and provider'' -
-# Mail Service Provider: GMAIL
+# Mail Service Provider: your mail provider e.g. GMAIL
-# Mail Protocol: IMAP
+# Mail Protocol: your protocol e.g. IMAP
-# Thunderbird Version: 2.0.0.23
+# Thunderbird Version: your TB version 2.0.0.23
-# Operating System - Windows XP
+# Operating System - your OS e.g. Windows XP
-# SMTP Service Provider for outgoing email: Comcast
+# SMTP Service Provider for outgoing email: your email provider e.g.Comcast
-# Add-ons/Extensions: Mail Tweak extension nothing else
+# Add-ons/Extensions: your extensions e.g. Mail Tweak extension nothing else
 ''What I did:''
-# I created an email with text blah blah
+# you did this first
-# I clicked SEND
+# you did this second
 ''What Happened:''
-# Email was not SENT, error message was "wonderful Thunderbird email message"
+# you did this e.g. Email was not SENT, error message was "wonderful Thunderbird email message"
 ''What I expected:''
-# Email to be sent
+# you expected this e.g. Email to be sent