Thunderbird/StatusMeetings/2010-02-09: Difference between revisions

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=== Support ===
=== Support ===
abbreviated report because Roland was sick Monday
# [http://support.mozillamessaging.com/en-US/kb/ SuMoMo]
## Bugs - comments disallowed on home page (thanks jrburke for javascript snippet!), will be pushed today; still looking for solution for anonymous visitors not being able to see comments; will re-ping sumo-dev
## Most Urgent Articles needed ASAP - [https://bugzilla.mozilla.org/show_bug.cgi?id=545075 Auto config - How to change change IMAP to POP]
## Analytics from last week - 105K (92K last week) visits, USA #2 (22K, previous 20K), Germany #1 (23K, previous 20K), Japan #3 (10K, 9K), FR, UK, IT, CA, NL, AU - Browser stats: Firefox 62%, 29% IE,  4% Chrome, only 2400 visits from  IE6 (8% of IE total)
## Looking for [https://support.mozillamessaging.com/en-US/kb/Creating+articles Contributors] to  write [https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&short_desc_type=allwordssubstr&short_desc=&product=support.mozillamessaging.com&component=Knowledge+Base+Articles&long_desc_type=substring&long_desc=&bug_file_loc_type=allwordssubstr&bug_file_loc=&status_whiteboard_type=allwordssubstr&status_whiteboard=&keywords_type=allwords&keywords=&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=REOPENED&resolution=---&emailassigned_to1=1&emailtype1=exact&email1=nobody%40mozilla.org&emailassigned_to2=1&emailreporter2=1&emailqa_contact2=1&emailtype2=exact&email2=&bugidtype=include&bug_id=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&cmdtype=doit&order=Reuse+same+sort+as+last+time&field0-0-0=noop&type0-0-0=noop&value0-0-0= articles] in English (and German!) and any other languages
# Get Satisfaction Accelerator to make flagging duplicates and asking for more information and splitting subtopics faster - [[Thunderbird/Support/GetSatisfaction/Accelerator|Spec]], - Bryan (thanks!) updated his JetPack and have drop down of FAQ topics, progress! -  Looking for additional Jetpack developers (bwinton has volunteered thanks) to develop this further with Roland acting as tester and spec writer email me roland AT mozillamessaging.com if interested in collaborating. Feedback on spec also welcome! [[Thunderbird/Support/GetSatisfaction/Accelerator|Please edit the spec wiki page]]!
# No GS Triage Meeting because of sickness
# [http://getsatisfaction.com/mozilla_messaging/tags/review Issues to be reviewed at the next GS Triage meeting scheduled for February 15, 2010] - Please tag topics "review" if you think they need to be reviewed because they cause customer pain
# Key Support stats from the following graphic:
## approximately 78/ day (552/7 slightly higher than 2 weeks ago), # of visitors 20,000 on graph seems to be right but numerical stats are wrong)
## total new topics:552 (down from last week) total replies:1385 from employees and champions: 186 back to normal! (NonMoMo:193 FROM Michael Pasek (thanks!), 77 from Chris Ramsden aka Xenos (thanks!),59 from Wayne Mery (thanks!), 49 from DavRo (thanks!), 13 from Mark Solly (thanks!), 8 from from Kent (Thanks!), MoMo: 17 by Bienvenu (thanks), 38 from Roland, 12 from Bryan Clark (thanks!), 3 from Blake (thanks!), 24 from Ludo (thanks),14 from Mark Banner (thanks) ([http://gist.github.com/196464 Ruby Code])
### date:20100126 #new support topics:80 resolved:12
### date:20100127 #new support topics:68 resolved:17
### date:20100128 #new support topics:88 resolved:16
### date:20100129 #new support topics:83 resolved:20
### date:20100130 #new support topics:55 resolved:16
### date:20100131 #new support topics:44 resolved:15
### date:20100201 #new support topics:57 resolved:16
[[File:26Jan-01Feb2010-Community_stats_for_Mozilla_Messaging.png|500px]]


=== Lightning Updates ===
=== Lightning Updates ===

Revision as of 07:10, 9 February 2010

last meeting | index | next meeting »

Current Release Schedules
Lanikai 3.1 Alpha 1 Thunderbird 3.0.2
  • String/code freeze date: 2010-02-23 (Tuesday)
  • l10n-mozilla-1.9.2 freeze date: 2010-03-01 (Monday)
  • Build/relbranch date: 2010-03-02 (Tuesday)
  • Ship date: 2010-03-09 (Tuesday)
  • Relbranch opens: January 21
  • Code freeze: February 12 23:59 PST
  • L10n freeze: February 15 23:59 PST
  • Builds start: February 16
  • QA with builds start: February 16
  • Beta period starts: February 18
  • Final release: February 25


Thunderbird Meeting Details :

Agenda

Action Items

Friends of the Tree

Thanks to our Friends of the Tree When adding someone to this section, please get their T-Shirt size and send it to rebron@mozillamessaging.com so that he can send them a shirt!


Thunderbird 3.1 (Lanikai)

  • Further Lanikai planning imminent, but waiting until 3.1a1 ships
  • Discussion about specifics of cutting the 1.9.2 version of comm-central in progress; details soon
  • Bug lists: Thunderbird:Thunderbird3.1:Status_Tracking

Lanikai Alpha 1

Thunderbird 3.0.x Developer Update

See Tinderbox for how to get your patches into 3.0.x

Thunderbird 3.0.2

  • See Schedule above.
  • Generally smaller amount of fixes than 3.0.1, but still improving user experience for upgrades and stability.

QA Updates

Marketing Updates

IT update

Documentation

Support

abbreviated report because Roland was sick Monday

  1. SuMoMo
    1. Bugs - comments disallowed on home page (thanks jrburke for javascript snippet!), will be pushed today; still looking for solution for anonymous visitors not being able to see comments; will re-ping sumo-dev
    2. Most Urgent Articles needed ASAP - Auto config - How to change change IMAP to POP
    3. Analytics from last week - 105K (92K last week) visits, USA #2 (22K, previous 20K), Germany #1 (23K, previous 20K), Japan #3 (10K, 9K), FR, UK, IT, CA, NL, AU - Browser stats: Firefox 62%, 29% IE, 4% Chrome, only 2400 visits from IE6 (8% of IE total)
    4. Looking for Contributors to write articles in English (and German!) and any other languages
  2. Get Satisfaction Accelerator to make flagging duplicates and asking for more information and splitting subtopics faster - Spec, - Bryan (thanks!) updated his JetPack and have drop down of FAQ topics, progress! - Looking for additional Jetpack developers (bwinton has volunteered thanks) to develop this further with Roland acting as tester and spec writer email me roland AT mozillamessaging.com if interested in collaborating. Feedback on spec also welcome! Please edit the spec wiki page!
  3. No GS Triage Meeting because of sickness
  4. Issues to be reviewed at the next GS Triage meeting scheduled for February 15, 2010 - Please tag topics "review" if you think they need to be reviewed because they cause customer pain
  5. Key Support stats from the following graphic:
    1. approximately 78/ day (552/7 slightly higher than 2 weeks ago), # of visitors 20,000 on graph seems to be right but numerical stats are wrong)
    2. total new topics:552 (down from last week) total replies:1385 from employees and champions: 186 back to normal! (NonMoMo:193 FROM Michael Pasek (thanks!), 77 from Chris Ramsden aka Xenos (thanks!),59 from Wayne Mery (thanks!), 49 from DavRo (thanks!), 13 from Mark Solly (thanks!), 8 from from Kent (Thanks!), MoMo: 17 by Bienvenu (thanks), 38 from Roland, 12 from Bryan Clark (thanks!), 3 from Blake (thanks!), 24 from Ludo (thanks),14 from Mark Banner (thanks) (Ruby Code)
      1. date:20100126 #new support topics:80 resolved:12
      2. date:20100127 #new support topics:68 resolved:17
      3. date:20100128 #new support topics:88 resolved:16
      4. date:20100129 #new support topics:83 resolved:20
      5. date:20100130 #new support topics:55 resolved:16
      6. date:20100131 #new support topics:44 resolved:15
      7. date:20100201 #new support topics:57 resolved:16

26Jan-01Feb2010-Community stats for Mozilla Messaging.png

Lightning Updates

Roundtable

See the Mozilla Status Board for status updates specific to developers.

Highlights

Attendees

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