Thunderbird/StatusMeetings/2011-05-17/SupportAppendix: Difference between revisions

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#* 6,http://getsatisfaction.com/mozilla_messaging/topics/intermittent_problem_with_outgoing_mail_since_upgrading_to_3_1_4
#* 6,http://getsatisfaction.com/mozilla_messaging/topics/intermittent_problem_with_outgoing_mail_since_upgrading_to_3_1_4
#* 6,http://getsatisfaction.com/mozilla_messaging/topics/imap_will_not_save_sent_emails_with_larger_attachments_to_server_sent_folder
#* 6,http://getsatisfaction.com/mozilla_messaging/topics/imap_will_not_save_sent_emails_with_larger_attachments_to_server_sent_folder
# contributors - 49 matt_678579 of Australia (v); 24 Wayne Mery of USA (v);14 rsx11m of USA (v); 32 chris ramsden aka xenos (v); 4 rtanglao ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb])
# contributors - 106 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);12 rsx11m of USA (v); 21 chris ramsden aka xenos (v); 4 abrath66 (v) ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb])
# new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
# new / closed topics Monday-Sunday: Mon 50/4, Tue 40/5, Wed 48/7, Thu 44/4, Fri 41/5, Sat 29/2, Sun 21/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved.rb getNumCreatedNumResolved.rb])
# new / closed topics Monday-Sunday: Mon 50/4, Tue 40/5, Wed 48/7, Thu 44/4, Fri 41/5, Sat 29/2, Sun 21/9 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved.rb getNumCreatedNumResolved.rb])

Revision as of 23:31, 16 May 2011

Get Satisfaction Detailed Report

(see stats graphic section)

  1. sadness = 289/379 = 76% (1 week ago:75%) (not sure why it's up!)
  2. Top 5 active (getactive.rb)
  3. contributors - 106 matt_678579 of Australia (v); 20 Wayne Mery of USA (v);12 rsx11m of USA (v); 21 chris ramsden aka xenos (v); 4 abrath66 (v) (gethappykludged.rb)
  4. new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
  5. new / closed topics Monday-Sunday: Mon 50/4, Tue 40/5, Wed 48/7, Thu 44/4, Fri 41/5, Sat 29/2, Sun 21/9 (getNumCreatedNumResolved.rb)

20% projects

  1. Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
  2. mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com

GS Stats Graphic

9-15May-2011-Community stats for Mozilla Messaging.png

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