Thunderbird/Support/GetSatisfaction/ExampleSupportTopic: Difference between revisions

Revision as of 10:00, 20 October 2009

PLEASE EDIT AND SUBSTITUTE your DETAILS below

Title - Thunderbird won't always open.

Email configuration and provider -

'

What I did:

What Happened:

Click start - went into add/remove programs. deleted Thunderbird and then reinstalled.Once this is done no other problems at all whilst Thunderbird is running

What I expected:

Just to be able to open on demand. That I have supplied you with sufficient information.

Thankyou

@@ Line 1: / Line 1: @@
 '''PLEASE EDIT AND SUBSTITUTE your DETAILS below'''
-'''Title''' - Cannot Send email
+'''Title''' - Thunderbird won't always open.
 ''Email configuration and provider'' -
-# Mail Service Provider: GMAIL
+# Mail Service Provider:    Optusnet - Port 110 (default)
-# Mail Protocol: IMAP
+'
-# Thunderbird Version: 2.0.0.23
+# Mail Protocol:   POP
-# Operating System - Windows XP
+# Thunderbird Version:   2.0.0.23
-# SMTP Service Provider for outgoing email: Comcast
+# Operating System -   Windows XP
-# Add-ons/Extensions: Mail Tweak extension nothing else
+# SMTP Service Provider for outgoing email:   Mail.optusnet.com.au
+# Add-ons/Extensions:  Nothing else as they won't install.
 ''What I did:''
-# I created an email with text blah blah
+# I clicked on Thunderbird icon ( toolbar )Showed hourglass only
-# I clicked SEND
+# Thunderbird will not open
 ''What Happened:''
-# Email was not SENT, error message was "wonderful Thunderbird email message"
+# Click start - went into add/remove programs. deleted Thunderbird and then reinstalled.Once this is done no other problems at all whilst Thunderbird is running
 ''What I expected:''
-# Email to be sent
+# Just to be able to open on demand. That I have supplied you with sufficient information.
+ Thankyou