Support/Weekly Meetings/Minutes 2011-05-16: Difference between revisions

Revision as of 17:35, 16 May 2011

2.8.3--including most of the private messaging UI preffed off--is going out tomorrow.
2.8.4 freezes Wednesday morning.
Work week next week.
- James is in MV starting Thursday.
- Ricky is in MV next week.
- Focusing on QA/testing and chat hacking.
The new {for} syntax will not make it into 2.8.4, but 2.9

SUMO
Mobile specific
Cheng to look into why the helpfulness metrics in the KB is down
Cheng to figure out how the forum threads and KB hits are related with regards to how issues included in the support reports.

Updated the KB Doc Policies and Article Tracking pages. Michael will blog about this today.

Kadir: to write down what metrics we should track around searches on SUMO (only KB searches vs. Forum searches).

Thanks to the SUMO team for participating in live chat shifts last week
There's an active thread in the community forum discussing our PRD and ways to make it better.
Questions about how to use Firefox are still by far our top issue, at over 20% of all chat requests.

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 ==Knowledge Base==
 *Updated the [https://wiki.mozilla.org/Support/Goals/2011Q2/KB_Doc_Policies KB Doc Policies] and [https://wiki.mozilla.org/Support/Article_Tracking Article Tracking] pages. Michael will blog about this today.
-Kadir: to write down what metrics we should track wtr to search actions (only KB searches vs. Forum searches)
+Kadir: to write down what metrics we should track around searches on SUMO (only KB searches vs. Forum searches).
 ==Forum==