Firefox/Input

The purpose of Firefox Input is to collect actionable feedback from our user base across each channel of our software development process. The application collects feedback and offers a set of analysis methods for looking at the resulting data.

Team

• Product Manager: Matt Grimes (:Matt_G)
• Project Manager, architect, dev, QA, deployer: Will Kahn-Greene (:willkg), Ricky Rosario (:r1cky)
• Dev (Product-embedded Input feedback forms): Firefox for Android: :margaret, Firefox OS: Larissa Co, Firefox Desktop: Gregg Lind

Input development happens on IRC in #input on irc.mozilla.org

Project details

• code: https://github.com/mozilla/fjord
• code docs: https://fjord.readthedocs.org/
• public mailing list: https://mail.mozilla.org/listinfo/input-dev
• IRC: #input on irc.mozilla.org
• sprints: https://sumo-ernest.herokuapp.com/project/input
• bugs: bugs are in the Input product. Create a new bug

Interested in contributing to Input? Get Involved!

Mission

Goals

1. Become the primary feedback mechanism for Mozilla products.
2. Find solutions to specified user feedback needs to make Mozilla's products better.
3. Promote the benefits of an open feedback system.

How we want to get to those goals:

• Provide low-bar submission methods for defined needs from user feedback.
• Experiment with our data to find new ways to visualize and propagate data (deal with scale inherently).
• Construct methods to use Input as a feedback loop for QA, localization and marketing.

Principles

1. Feedback sent to Mozilla should be constructive, direct and actionable.
2. Feedback should allow drivers to make decisions that deliver a better value proposition to our users.
3. Submissions should take no more than 5 steps to submit.
4. Feedback should be fun to write!
5. Collecting and using feedback should be in accordance with Mozilla's privacy policies.

Search syntax

See Firefox/Input/Search syntax.

Feedback URLs

See Firefox/Input/Feedback urls.

Projects

Projects in the planning stage

• 2014q4: OMG SPAM AND ABUSE!
• 2014q4: Infrastructure for supporting contributors
• 2014q4: Feedback form overhaul
• 2014q4: Thank you page overhaul
• Product Dashboards
• Input Site Style Overhaul

In progress projects

• 2014q3: Multiple Products
• 2014q3: Gradient Sentiment
• 2014q3: Dashboards for Everyone
• 2014q4: Reduce the abuse

On-hold projects

• 2014q3: Heartbeat -- Initial support created. Waiting on results from prototype to proceed.

Completed projects

• 2014q3: Reduce Contributor Pain v1