Thunderbird/Support/GetSatisfaction/MovingBugzillaSupportRequests: Difference between revisions

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<insert relevant link here>
<insert relevant link here>


has information to your support request. Please join Get Satisfaction  
has information pertinent to your support request. Please join Get Satisfaction  
and reply on this topic. We are now going to ask QA to close this bugzilla bug.
and reply on this topic. We are now going to ask QA to close this bugzilla bug.



Revision as of 19:02, 31 August 2009

General process for moving support requests from Bugzilla to GS

  1. QA triages the Bugzilla Bug and determines it is a support request rather than a bug and flags it in the whiteboard field of the Bug as: "[support]"
  2. If possible, QA or support community folks find a relevant link in Get Satisfaction at http://getsatisfaction.com/mozilla_messaging, some common topics:
  3. QA closes the bug with a comment using the boilerplate in the next section

Boilerplate for moving a bug to GS


Hi X:

Thanks for taking the time to file a bug report. Unfortunately this is 
not a bug but a support request and bugzilla isn't the place to file 
support requests.

The place we recommend for Thunderbird support is: 
http://getsatisfaction.com/mozilla_messaging

In particular, this Get Satisfaction topic: 
<insert relevant link here>

has information pertinent to your support request. Please join Get Satisfaction 
and reply on this topic. We are now going to ask QA to close this bugzilla bug.

Cheers
....Roland (or whoever) on behalf of the Thunderbird Bugzilla and Support Community