Thunderbird/StatusMeetings/2011-05-03/SupportAppendix: Difference between revisions
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(Created page with "== Get Satisfaction Detailed Report == (see stats graphic section) # sadness = 274/403 = 68% (1 week ago:69%) # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/get...") |
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# sadness = 274/403 = 68% (1 week ago:69%) | # sadness = 274/403 = 68% (1 week ago:69%) | ||
# Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive.rb getactive.rb]) | # Top 5 active ([https://github.com/rtanglao/momogs/blob/master/getactive.rb getactive.rb]) | ||
#* | #* 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_wont_write_to_sent_folder_error_message | ||
#* | #* 13,http://getsatisfaction.com/mozilla_messaging/topics/emails_deleted_from_one_computer_deleted_on_all | ||
#* | #* 12,http://getsatisfaction.com/mozilla_messaging/topics/store_profile_on_a_drive_d_and_not_c | ||
#* | #* 8,http://getsatisfaction.com/mozilla_messaging/topics/auto_archive_instead_of_auto_delete | ||
#* | #* 7,http://getsatisfaction.com/mozilla_messaging/topics/crash_reporter_fails | ||
# contributors - | # contributors - 66 matt_678579 of Australia (v); ; 11 davro (v) ; 10 elcameleon1 of France (v); 22 Wayne Mery of USA (v);10 rsx11m of USA (v); 111 chris ramsden aka xenos (v); 4 rtanglao ([https://github.com/rtanglao/momogs/blob/master/gethappykludged.rb gethappykludged.rb]) | ||
# new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | # new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable | ||
# new / closed topics Monday-Sunday: Mon 82/6, Tue 72/8, Wed 93/7, Thu 70/11, Fri 59/6, Sat 40/4, Sun 21/6 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved.rb getNumCreatedNumResolved.rb]) | # new / closed topics Monday-Sunday: Mon 82/6, Tue 72/8, Wed 93/7, Thu 70/11, Fri 59/6, Sat 40/4, Sun 21/6 ([https://github.com/rtanglao/momogs/blob/master/getNumCreatedNumResolved.rb getNumCreatedNumResolved.rb]) | ||
Revision as of 06:39, 3 May 2011
Get Satisfaction Detailed Report
(see stats graphic section)
- sadness = 274/403 = 68% (1 week ago:69%)
- Top 5 active (getactive.rb)
- 15,http://getsatisfaction.com/mozilla_messaging/topics/thunderbird_3_wont_write_to_sent_folder_error_message
- 13,http://getsatisfaction.com/mozilla_messaging/topics/emails_deleted_from_one_computer_deleted_on_all
- 12,http://getsatisfaction.com/mozilla_messaging/topics/store_profile_on_a_drive_d_and_not_c
- 8,http://getsatisfaction.com/mozilla_messaging/topics/auto_archive_instead_of_auto_delete
- 7,http://getsatisfaction.com/mozilla_messaging/topics/crash_reporter_fails
- contributors - 66 matt_678579 of Australia (v); ; 11 davro (v) ; 10 elcameleon1 of France (v); 22 Wayne Mery of USA (v);10 rsx11m of USA (v); 111 chris ramsden aka xenos (v); 4 rtanglao (gethappykludged.rb)
- new contributors: none - always looking for new contributors, questions or problems? email roland AT mozillamessaging.com OR #gsfn irc.mozilla.org nick:rolandtanglao - in particular looking for moderators & champions who can look at others' replies and close topics & "support metadata fixers" who can fix tags and titles to make them accurate and searchable
- new / closed topics Monday-Sunday: Mon 82/6, Tue 72/8, Wed 93/7, Thu 70/11, Fri 59/6, Sat 40/4, Sun 21/6 (getNumCreatedNumResolved.rb)
20% projects
- Got UX, visualization or web-dev skills? Coding help wanted: i) visualize and store support data gathered from a JSON data store ii)prototype a super friendly new support topic wizard iii) real time HTML/JQUERY/JSON driven support dashboard email roland AT mozillamessaging.com
- mongoSlurpGS.rb: ruby code to store Get Satisfaction Thunderbird Support Data in mongodb. Got mongodb or data visualization skills? want to help? email roland AT mozillamessaging.com
GS Stats Graphic
