Thunderbird/Support/GetSatisfaction/ExampleSupportTopic
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The following is an EXAMPLE. Do NOT edit this wiki page! Instead please COPY this wiki page i.e. COPY the contents of https://wiki.mozilla.org/Thunderbird/Support/GetSatisfaction/ExampleSupportTopic and then PASTE at http://getsatisfaction.com/mozilla_messaging/topics/new under "Want help with something? Let's get you an answer. ", and edit in Get Satisfaction with your particular problem details.
Title - Cannot Send email with gmail using Thunderbird 3.0
Email configuration and provider -
- OS and Thunderbird version - e.g. Thunderbird 3.0 on Windows 7
- Mail Service Provider: your mail provider e.g. GMAIL
- Mail Protocol: your protocol e.g. IMAP
- Mail Server Settings: e.g.INCOMING: server name:pop.gmail.com, port: 995, username:you@gmail.com, Use Secure Connection: SSL, Leave messages on Server:checked OUTGOING: Server Name: smtp.gmail.com Port:587, Username:you@gmail.com, Secure Connection: TLS (if available)
- SMTP Service Provider for outgoing email: your email provider e.g.Comcast
- Add-ons/Extensions: your extensions e.g. Mail Tweak extension nothing else
- Antivirus and Firewall software: e.g. McAfee 4.9, Kaspersky 3.5, Avast 4.8
What I did:
- you did this first
- you did this second
What Happened:
- you did this e.g. Email was not SENT, error message was "wonderful Thunderbird email message"
What I expected:
- you expected this e.g. Email to be sent