Support/Weekly Meetings/Minutes 2011-05-16

Sumo Development

• 2.8.3--including most of the private messaging UI preffed off--is going out tomorrow.
• 2.8.4 freezes Wednesday morning.
• Work week next week.
  • James is in MV starting Thursday.
  • Ricky is in MV next week.
  • Focusing on QA/testing and chat hacking.
• The new modifier syntax will not make it into 2.8.4, but 2.9

Roundtable

• Brinda to start within the next two weeks
• David might be off on Monday due to eye surgery.

Metrics

• SUMO
• Mobile specific
• Cheng to look into why the helpfulness metrics in the KB is down
• Cheng to figure out how the forum threads and KB hits are related wtr to support reports.

Knowledge Base

• Updated the KB Doc Policies and Article Tracking pages. Michael will blog about this today.

Kadir: to write down what metrics we should track wtr to search actions (only KB searches vs. Forum searches)

Forum

• Forum questions are up 16%
• Cheng to figure out why

Live Chat

• Thanks to the SUMO team for participating in live chat shifts last week
• There's an active thread in the community forum discussing our PRD and ways to make it better.
• Questions about how to use Firefox are still by far our top issue, at over 20% of all chat requests.