Revision as of 16:37, 25 October 2010

Users

P1 Firefox 4 rollout (entire team)
- Update the English articles for Fx 4 (Michael) [2010-11-09] Details
P1 Update articles for Firefox Mobile, Firefox Home ~~(Symbian/Blackberry)~~ (Michael) [Ongoing] Details
P1 Phase II of soccorro outreach -- send emails to users with crashes that match articles (David/Michael) - Project plan
P2 Rewrite most popular troubleshooting articles -- esp ones pointed to from SignPost (Michael) Details
P2 Make how-to tutorials for top articles (Michael) Details
Have a support tab on our Facebook page (Kadir) Details

P1 Figure out the ratio of how many people find our site vs who needs help (Total support need of the Fx userbase) (David) - Project plan
P1 Establish weekly SEO to improve KB support (Cheng/Michael) -- track behavior after searching with specific terms Details
P1 Establish a model of how support works (flowchart) and fill in with numbers (David/team) - Project plan
P1 Create PRD and metrics plan for optimizing support funnel to live chat (Matthew/Cheng) - Project plan [2010-12-02]
P2 Regular user testing about how users use our site (Michael) [2010-10-21, 11-19, 12-10] Details

P1 Host a FX4-based Support Firefox Day (Cheng/Kadir/Michael/Matthew) [2010-12-02] Details
P1 Host a KB sprint around the new KB - Details - (Kadir/Michael) [2010-12-02]
P1 Make SUMO more welcoming to new community members
- Go through all Community-targeted copy and optimize it - Details (Michael/Kadir) [2010-11-24]
  - Rewrite the How to contribute page, and rename it
- Identify and document/publish more areas of responsibilities that community members can take ownership of - like a "We're Hiring!" page - Details - (Kadir/Matthew)
- Create wiki page that puts faces behind our community and gives an overview of its structure - Details - (Kadir)
P1 Include our community in QAing SUMO/Host Test Days - Details - (Kadir/Matthew/Michael) [End of October]

[DONE] Weekly internal team meetings (David)
Finalize list of dev requests for the next Firefox release (and supporting metrics) - Details (David/Cheng)
Establish a list of metrics that we want in the metrics dashboard (Cheng)
Incorporate metrics from Signpost project into weekly issues reporting (Cheng)

@@ Line 36: / Line 36: @@
 *{{done| Weekly internal team meetings}} (David)
-*Finalize list of dev requests for the next Firefox release (and supporting metrics) (<u>David</u>/Cheng)
+*Finalize list of dev requests for the next Firefox release (and supporting metrics) - [http://etherpad.mozilla.com:9000/firefox-features-for-support Details] (<u>David</u>/Cheng)
 *Establish a list of metrics that we want in the metrics dashboard (Cheng)
 *Incorporate metrics from Signpost project into weekly issues reporting (Cheng)