Support/Goals/2011Q2

Rapid Releases

[DONE] Develop and document workflows for keeping support current and responsive during rapid Firefox desktop releases (Cheng) post mortem
[DONE] Establish and document KB documentation policies (Michael) Project page
[DONE] Establish localization policies (Kadir/Michael) Project page

[AT RISK] Finalize the feature page for the clean install feature (Cheng) Project page
[DONE] Finalize the feature page for the clean profile feature (Michael) Project page

[DONE] Document and implement a strategy for integrating user feedback from a wide variety of sources (including Input and SUMO) to address key Engagement/SUMO/Engineering needs throughout the Firefox development cycle (Cheng; shared with QA) Project page

[DROPPED] Host QA sprint for the new Users & Group SUMO feature (Kadir; shared with WebQA) Project page
[DONE] Design, print and ship SUMO t-shirts for contributors (Kadir) Project page
[MISSED] Streamline initial experience on Verbatim by reducing some of the legal hurdles such as the need to sign paperwork (Kadir) Project page
[MISSED] Stretch goal: Business cards for contributors (Kadir; shared with Community Engagement) Project page

[MISSED] Develop 2011 services support strategy (David/Services FTE) Missing link to project page -- carrying over to Q3 and owned by Ibai
[DONE] Define and start internship project around user-to-user support metrics (Cheng/David) Project page
[DONE] Hire 2 FTEs (David)

[DONE] Decide what to do with showfor (Michael) - Details
[DONE] Start to use PostCrash after releases and follow up with Socorro team about the future fixes/features (Michael) Notes Marked as done but the emails have not actually been sent yet. There are just over a 1000 queued up. A new user name and password has to be added to the app so it can send email (due to be done today 7/1) and then the send email button needs to be clicked on the 10 campaigns. Emails have been sent. Lots of good notes - Notes
[DROPPED] New user tutorial mode (Michael) Project page
[MISSED] Get links to SUMO articles on mozilla.com where it makes sense (Michael) I talked to John Slater and he's on board; bugs filed but with no time to get them done in Q2.