Support

Support

Contribution areas

• Write Help Articles for the Knowledge Base
  • The KB is the main point of contact for our users that receives 30+ million views a month. Base articles are created in English.
• Answer Questions in the Support Forum
  • The forums are our User to User help channel manned by our amazing contributors. Users add 150-200 questions a day.
• Translate Articles to your Languages
  • Our articles are localized into 74 different languages. Nearly 60% of our visitors don’t see the site in English.
• Help users in Social Channels
  • Social Support through Sprinklr
  • Army of Awesome

Meeting schedule

• Weekly SUMO Community Meetings Weekly Meeting Page
• Weekly Platform Meetings (discontinued) Archived meetings

Where you can find us

If you have a specific question about supporting users or want to learn more about how to help support Firefox users, you are strongly encouraged to reach out to SUMO volunteers and staff. We have two channels for this:

• If you have quick question, you can find us on IRC at irc.mozilla.org in #sumo. This is for live discussion but not for decisions since it is time zone challenged :-) and not everybody uses IRC.
• All other discussion and questions about helping to support users, should be posted to the SUMO contributor forum. This is where the long form discussion and decisions are made.

Obsolete docs

Firefox

Want to get help with Firefox?

Check out:

• Support resources: http://support.mozilla.org/
• Support chat:
  • irc://irc.mozilla.org/firefox or
  • web chat via Mibbit
  • web chat via KiwiIRC

Contributing to Mozilla support

Want to help with Mozilla support (AKA Support Mozilla (SuMo))?

Check out these resources and join in.

Getting started contributing to SUMO

• Weekly Meetings
• Contributors forum
• IRC channel: #sumo
• Press list
• SUMO Event Kit
• SUMO Day
• Social support
• SuMo General Channel
• SuMo Meeting channel on Air Mozilla - Only Mozillians and staff can access this

Need help in figuring out what to do?

If you are stuck, don't know what to do, and need some friendly guidance, please click here and read this!

Development

• Mailing list/forum: dev-sumo@lists.mozilla.org (moderated)
• IRC channel: #sumodev
• Ongoing Bug triage. You don't have to be a developer to help the developers with this task!
• Get Involved - includes mentored bugs for new contributors
• Kitsune documentation - includes Kitsune setup guide

Old stuff:

• Tips and tricks for developers
• Contributing to the Code - SUMOdev
• Kitsune, the support webapp
• Notification system, take two

• Buddies
• Overview
• Mobile Support
• Initial list of articles for first version the Knowledge Base
• Alpha article tracking page(moved to support site)
• Manual of Style(moved to support site)
• Contributor Home Page(moved to support site)
• How to create screenshots
• Mozilla web site Knowledge Base that needed switching
• Pages in need of MozillaZine credit
• Product Requirements
• Future Forum Ideas
• Increasing Contributions
• Current Projects
• In-product help tracking
• Articles needing updates for Firefox 3
• Support/l10n
• Search Implementation Plan
• Search requirements
• Video Contest
• Video Contest Guidelines
• Initial kick off and brainstorming discussions - Support:ImprovingSupportOptions
• Google discussion group mozilla.support.planning
• Monthly IRC meetings
• Weekly KB meetings
• Weekly Mobile meetings